The Quality Department consists of different units that work hand in hand to ensure the quality, efficiency and effectiveness of himaya's work.
Monitoring & Evaluation
An evaluation is a systematic and objective examination of the relevance, effectiveness, efficiency and impact of activities in regards to specified objectives. The purpose of evaluating projects is to isolate errors in order to avoid them in the future, and to underline and promote successful mechanisms for current and prospective projects. Evaluations are also an indirect means of reporting implemented activities to donors; it is a means to verify that donated funds are being well managed and transparently spent. Evaluators check and analyze budget lines and report the findings in their work.
Monitoring is a continuous assessment that aims at providing all stakeholders with early detailed information on the progress or delay of ongoing activities. It is an oversight of the activity's implementation stage. Its purpose is to determine whether outputs, deliveries and schedules are taking place according to plan, so that action can be taken to correct any deficiencies as quickly as possible.
The Monitoring & Evaluation Unit ensures everything is running smoothly, while reporting errors or delays and taking necessary action to correct them.
The role of Internal Audit is to provide independent assurance that the organization's risk management, governance and internal control processes are operating effectively. Consistent with its mission, the Internal Audit Department provides management with information and recommendations regarding the activities examined and other significant issues.
Research & Development
The R&D unit's role is to find innovative and updated approaches for every program's related work; it must create and assure content is up to date and can be used by operational teams. The unit must review currently adopted tools used by the Resilience and Prevention Programs in order to do the necessary amendments, in coordination with the Capacity Building Unit. It must also conduct and present scientific research on relevant topics related to himaya's work, and consequently suggest content for the Annual Symposium and make contact with relevant key note speakers, in coordination with the Steering Committee.
The R&D Unit is also responsible for the development of good practices of assisted resilience and case management, which entail identifying and monitoring more vulnerable populations and orienting efficient psychosocial intervention, as well as redirecting NGO policies. Mainly:
- Assessing the mental health of at-risk population (Lebanese and Syrian displaced populations)
- Identifying significant risk and protective factors
- Orienting efficient psychosocial intervention
- Discovering facts through statistical analysis to better advocate for change in the relevant field
You can find out more about the Research Department's publications here.
Building the capacity of new and current staff is an essential part of program implementation. Therefore, the Capacity Building Unit's role is to help current and prospective employees build the skills needed to carry out their jobs, supervise staff through coaching, mentoring, teaching and guidance, and instruct the team on how to adapt or use new techniques related to their work.
The Capacity Building Unit manages projects, people, finances and organizational governance. It is also responsible of following up with the Prevention and Resilience Programs' technical staff.